Step 2B

Step 2B: Problems and Illustration
Problems
1. Decline in quality and productivity
2. Management issues within the company
3. Customer service and social media management
4. Loyalty to the customer
5. High employee turnover rates
Facts and Causes:
Decline in quality and productivity
– lack of communication between management and employees
– absenteeism
– work overload
– low employee morale
– lack of delegation

Impacts and Effects:
The investigation carried out at the Roanoke branch of the Phoenix Advertising company revealed problems with both management and employee relations. Work ethic and employee performance are significantly affected by the problems revealed in management
A breakdown of communication between employees and management was evident from the answers received during the interviews. Failure to communicate caused poor management of resources and a wall of difference between the two. Employees also found themselves working longer hours per a week to try and meet deadlines, resulting in a drop in morale and production. The employees, both new and old, showed a huge decrease in their enthusiasm to work, which resulted in the decline of the quality of their performance and the work they produced. Complaints were also made of the work load placed on the employees due to the lack of delegation and the increase in overtime by 15% with little to no compensation.

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