The case “When Key Employees Clash” infers that Ellen

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The case “When Key Employees Clash” infers that Ellen, the Director of Clinical Operations, and Ronnie, the Administrative Director, had completely different work styles. To justify this, the author notes that Ronnie concentrates on what matters the most i.e., Clients, while Ellen is hell-bent on the protocols governing the timesheets. I find this logically convincing in two respects outlined below.
First, Ellen and Ronnie having completely different work styles is based upon the fact that Ronnie is not in the office 95% of the time as his role is client centric, while Ellen is in the office all the time; thanks to her administrative role. Hence, the author’s generalization of both having different work styles is reliable.
Secondly, the difference in Ellen’s and Ronnie’s work styles also depends on the fact that the goal of both these employees is different. While Ellen is determined about the adherence to protocols on timesheets which is crucial for incoming payments from insurers, Ronnie is more concerned about serving clients which is detrimental to the firm’s sustainability. Hence, again, the author’s view is reasonable.
A very important observation here is about the ‘new’ protocols that are being implemented around the timesheets area. The very fact that they are ‘new’ seems to be adding a whole new dimension to the scene, as it needs a fair bit of time and effort to incorporate it into the already busy schedule of Ronnie, much to the ire of Ellen.

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