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1:1 Explain the role of their own occupation within an organisation and industry
There are many different types of careers that are divided into sectors, they can be anything from hospitality, retail, engineering which is what I am currently a part of.
My current role within the company is titled as a Service co-ordinator. I have the responsibility of being the main contact for the clients and keeping a good working relationship to encourage repeat custom after the initial sales have been handled. Organising work loads and ordering resourses so other people can complete their section of the job. Communicating and liaising with other departments within the company as is required.
1:2 Describe career pathways within their organisation and industry
There are currently apprenticeship options within the engineering side as well as the of?ce. Providing on the job training and the college courses appropriate to the subject they are studying. They have mentors within the team to help them succeed and request advice if it is required.
The company has offered the scheme I am currently on completing my NVQ. There are a number of people within the company that chose to gain more skills and quali?cations this way. This bene?ts both the student and the company.
The company advisers jobs internally ?rst so that people who wish to advance within the company have the opportunity to apply.
1:3 Identify sources of information and advice on an industry, occupation, training and career path
In todays society most people have access to the internet and can ?nd a lot of information about a topic.
The ?rst source of information could come from a tutor that would have the advice and talk through options and possible steps they could take. Offering information on higher education or apprenticeships etc.
Using the internet to search possible career options and what steps you would need to complete to get to your end goal. Showing examples of what would be expected of you daily within the role and if this is the right choice.
The job centre now have people that are trained in giving advice and job options depending on the individuals circumstances. Discussing training and job roles. Having a mentor will help along a similar line of action.
Within a company talking with higher management and gaining advice from them if you wish to advance within the company. Taking advantage of training and higher education to gain more experience.
1:4 Describe an organisation’s principles of conduct and codes of practice
The principles of conduct within an organisation references to the way the companies employees are expected to behave. This includes no discrimination within the work place, acting ethically and with integrity towards all your colleagues.
Where as a code of practice is a set of written rules which explains how people working in a particular profession should behave.
1:5 Explain issues of public concern that affect an organisation and industry
Some organisations and industries such as the banking industry, carers for the elderly and vulnerable have conducted them selves in a way that has concerned the public. Adopting poor practices in the day to day running.
Over the years the news has reported several cases of neglect to elderly and vulnerable individuals that rely on carers to assist in their daily lives. The employees may not have been given the appropriate training or are over worked due to managers and owners trying to cut down on expenditure to increase their pro?ts putting the employees in dangerous situations. The employer may not conduct the correct security checks required on an employee, or employ individuals that should not be working in the country and are being paid as little as the employer can get away with. The employees may not providing the service they are paid to give, abusing their roles as they are not correctly supervised.
1:6 Describe the types, roles and responsibilities of representative bodies and their relevance to their own role
There are several types of representative bodies that are relevant to most peoples current working environments such as the Trade Unions, Government bodies, Work Committees, Employee forums and other Professional Associations.
Their main role it provide help if needed, if an individual requires a mediator, negotiator or a representative to discuss issues concerning a part of their employment. They are the impartial element with the correct expertise to help to ?nd an equitable solution without jeopardising any current roles for the employees.
Understand employers’ expectations and employees’ rights and obligations
2:1 Describe the employer and employee statutory rights and responsibilities that affect their own role
The initial contract when starting a new job should include a written statement of the terms and conditions of employment which is relevant to the company you are employed by. Health and safety procedures and law should be part of the companies induction process.
The workplace should be as safe as is possible and free from hazards but if anything occurs the employees should report any hazards, risks or security breaches to the person responsible of handling those situations as soon as possible.
Time off for holidays and sickness should be given by the employers to permanent staff whether full or part time. The allocated number of days should be discussed and the procedure on how to request the leave should be taught during the training process.
Equality law should be adhered to and employers and employees follow all written organisation policies and procedures – treating all staff and customers equally and with respect
2:2 Describe an employers’ expectations for employees’ standards of personal presentation, punctuality and behaviour
Companies that stipulate a dress code or for a uniform to be worn within the working environment will expect this to be upheld at all times unless discussed otherwise for example a casual day where jeans and other relaxed clothing may be worn. This may include hair colour and appearance.
Some companies may prefer their staff to be in work 10 minutes before their working time begins and work to the speci?ed hours stated in the contract of employment, ie 9am to 5pm. During this time the employers and employees behaviour must be professional, treating all staff equally, with respect, regardless of gender, beliefs etc.
2:3 Describe the procedures and documentation that protect relationships with employees
Disciplinary and grievance procedures are used to provide clear and a structured way for dealing with dif?culties which may occur as part of the working relationship from either the employer’s or employee’s perspective. These procedures are necessary to ensure that everybody is treated equally and not be subjected to sexual, disability,age discrimination and racism within the work place and that everyone is dealt with in the same way in similar circumstances, to deal with issues fairly and reasonably, and to ensure that employers are compliant with current legislation and follow the relevant Code of Practices.
Data protection procedures and documents are set in place to keep your personal information and client data safe. So that no unauthorised people will gain access and use the information.
Working time directives and Health and Safety procedures are set in place to keep all employers and employees safe and in the best possible health. The information is accessible from a variety of outlets including your personal contracts or the intranet.
2:4 Identify sources of information and advice on employment rights and responsibilities
A contract of employment can be used as a source of information for wages, health and safety procedures, working hour regulations that the company must uphold, freedom of information act and employment law. Certain people within the company will be designated to handle employment and personal issues, Training, any additional learning and regular assessments to your progress. Information and advice can also come from alternative sources such as the companies intranet, the HR department, Trade Unions or the Citizens Advice Bureau.